End User Support Lead

2 weeks ago

Raunds, Northamptonshire, United Kingdom Howdens Full time

We are seeking a skilled End User Support Lead to join our team at Howdens Joinery. As a key member of our IT department, you will be responsible for leading a team of four across two sites, providing 1st and 2nd line support to end users and associated equipment in Microsoft and Mac OS, iOS & Android based technologies.

Key Responsibilities:

  • Ensure the team provides excellent support to end users, resolving issues efficiently and effectively.
  • Work closely with the service desk and service delivery teams to ensure seamless support.
  • Support extends to desktops, laptops, mobile devices, warehousing, and transport systems.
  • Continuously improve the service delivered to stakeholders.

Requirements:

  • Experience in an IT support-based role.
  • Good understanding of active directory and Office365.
  • Excellent problem-solving skills.
  • Understanding of basic networking topology, DHCP scopes, IP addressing, DNS, etc.
  • Experience in technical support of End User devices and associated equipment in Microsoft and Mac OS, iOS & Android based technologies.
  • Understanding of ITIL methodology is preferred.
  • Strong self-starting capabilities.
  • Ability to transfer knowledge via appropriate measures to improve first-time fix rates and prevent repeat calls.
  • Excellent ticket and people management skills.
  • Self-motivated approach to researching new technical concepts and emerging technologies.
  • Safety-first approach to applying changes and fixes on production systems.

What We Offer:

  • Competitive salary and annual company bonus.
  • Excellent pension scheme (company contribution of up to 12%).
  • 25 days holiday + bank holidays with the option to buy additional days.
  • Staff Discount.
  • Employee Assistance Programme.
  • Exceptional Reward and Recognition events.

About Howdens:

Howdens Joinery is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Our sales reached circa 2.1bn last year, and we have an ambitious growth agenda.

We have a strong entrepreneurial ethos and the opportunity to develop within a fast-paced and commercial environment. That, along with a competitive salary, development opportunities, and exciting rewards, are among the reasons why our people enjoy working for Howdens – and why we have been named one of the 10 Best Big Companies to Work For.

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