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End User Support Lead
2 months ago
We are seeking a skilled End User Support Lead to join our team at Howdens, a leading trade kitchen supplier in the UK. As a key member of our IT department, you will be responsible for leading a team of four across two sites, providing 1st and 2nd line support to end users and associated equipment in Microsoft and Mac OS, iOS & Android based technologies.
Key Responsibilities:
- Ensure the team provides excellent support to end users, resolving issues efficiently and effectively.
- Work closely with the service desk and service delivery teams to ensure seamless support.
- Support extends to desktops, laptops, mobile devices, warehousing, and transport systems.
- Continuously improve the service delivered to stakeholders.
Requirements:
- Experience in IT support-based roles, with a good understanding of active directory and Office365.
- Excellent problem-solving skills, with a strong ability to transfer knowledge and improve first-time fix rates.
- Understanding of basic networking topology, DHCP scopes, IP addressing, DNS, and ITIL methodology.
- Strong self-starting capabilities, with excellent ticket and people management skills.
- Ability to communicate effectively and confidently with customers and IS teams.
What We Offer:
- Competitive salary and annual company bonus.
- Excellent pension scheme, with company contribution of up to 12%.
- 25 days holiday + bank holidays, with the option to buy additional days.
- Staff Discount, Employee Assistance Programme, and Exceptional Reward and Recognition events.
About Howdens:
Howdens is the UK's number one trade kitchen supplier, providing thousands of products across kitchens, joinery, and hardware. We have over 900 depots throughout the UK and Europe, making us the first choice for more than 460,000 loyal trade professionals. Our sales reached circa 2.1bn last year, and we have an ambitious growth agenda.
We offer a strong entrepreneurial ethos, competitive salary, development opportunities, and exciting rewards, making us one of the 10 Best Big Companies to Work For.
