Service Excellence Coordinator

3 days ago


Oxford, Oxfordshire, United Kingdom Corecruitment International Full time

About Us:

COREcruitment International is a leading recruitment agency specializing in the hospitality industry. We are passionate about helping businesses find the best talent and individuals achieve their career goals.

The Role:

We are seeking a highly experienced and skilled Floor Manager to join our team in Oxford. As a key member of our leadership team, you will be responsible for leading and motivating a team of staff to deliver exceptional customer service and ensure smooth day-to-day operations of the restaurant.

Responsibilities:

  1. Lead and motivate a team of staff to deliver exceptional customer service.
  2. Ensure smooth day-to-day operations of the restaurant, including inventory management, staff scheduling, and customer complaints resolution.
  3. Develop and implement strategies to improve customer satisfaction, loyalty, and retention.

Requirements:

To succeed in this role, you will need:

  • A minimum of 2 years of experience in a similar position, preferably in the hospitality industry.
  • Proven track record of delivering exceptional customer service and improving customer satisfaction.
  • Strong leadership and communication skills, with the ability to motivate and inspire a team.

Working Arrangements: Full-time position, Monday to Friday, 8am-5pm.

Salary: Up to £37,500 per annum, depending on experience.

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