IT Support Specialist

3 weeks ago


Bicester, Oxfordshire, United Kingdom Alces Flight Full time
Job Description
Role Summary
As a Technical Support Analyst at Alces Flight Ltd, you will be responsible for providing exceptional technical support to our clients. The ideal candidate will have a strong understanding of technical issues and be able to communicate effectively with clients to resolve their problems.

Key Responsibilities
  • Provide technical support to clients via phone, email, and ticketing systems.
  • Identify and resolve technical issues in a timely and efficient manner.
  • Develop and maintain knowledge of our software and technical products.
  • Collaborate with the development team to identify and resolve technical issues.

Requirements
  • Bachelor's degree in Computer Science or a related field.
  • Minimum 1 year of experience in a technical support role.
  • Strong understanding of technical issues and troubleshooting techniques.
  • Excellent communication and interpersonal skills.

About Alces Flight Ltd
Alces Flight Ltd is a dynamic and innovative software company that designs and develops cutting-edge technical products. We are committed to providing exceptional customer service and support to our clients. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.

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