IT Support Team Lead

17 hours ago


Shirebrook, Derbyshire, United Kingdom FRASERS GROUP Full time
About the Role

We are seeking an experienced IT professional to fill the position of Technical Support Services Director. The successful candidate will have a strong background in IT service management, with experience in leading teams and driving process improvements.

In this role, you will be responsible for managing and leading the service desk team, overseeing day-to-day service desk operations, and ensuring that Service Level Agreements (SLAs) are consistently met. You will also be responsible for monitoring reports such as response times, first contact/first time resolution rate, and customer satisfaction.

A salary of $65,000 - $85,000 per annum is offered for this role, based on location and experience. We offer a wide range of benefits, including retail discounts, gym membership, and employee wellbeing programs.



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