Administrative Assistant

1 month ago


Birmingham, Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

About the Role

We are seeking a highly organized and communicative Administrative Assistant to join our Community Mental Health Team. As the first point of contact for the team, you will be responsible for providing comprehensive front of house cover, answering calls, meeting and greeting visitors, and directing staff.

Main Responsibilities

  • Provide administrative support to the Community Mental Health Clinicians
  • Manage the day-to-day operations of the front desk, including answering calls and responding to emails
  • Develop and maintain effective relationships with clinical team members, administrative staff, and external partners
  • Ensure accurate and timely completion of administrative tasks, including data entry and record-keeping
  • Contribute to the development and implementation of administrative processes and procedures

About Us

Birmingham Women's and Children's NHS Foundation Trust is a leading provider of healthcare services for women, children, and families. Our Trust is committed to delivering high-quality care and improving the health and wellbeing of our communities.

Person Specification

  • GCSE or equivalent in English Language at Grade C or above
  • Working knowledge of MS Office applications, particularly Outlook, Word, Excel, PowerPoint, and Access
  • Professional telephone manner and excellent communication skills
  • Ability to work effectively under own initiative and as part of a team

Desirable Qualifications and Experience

  • NVQ Level 2 in Business and Administration or equivalent
  • Audio typing experience
  • Knowledge of FTB Database - Carenotes
  • Current or recent administrative experience in NHS/Health Care or similar setting


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