Administrative Support Specialist

2 months ago

Wolverhampton, Wolverhampton, United Kingdom Get Staffed Online Recruitment Limited Full time

About Us

Get Staffed Online Recruitment Limited is a dynamic and ambitious company that is revolutionizing the way businesses find and hire top talent. We are a fast-growing organization with a refreshing outlook on recruitment, and we are committed to providing exceptional service to our clients.

The Opportunity

We are seeking a highly motivated and detail-oriented individual to join our team as an Administrator. As a key member of our team, you will play a vital role in supporting our subscription service for clients to ensure they remain compliant with regulatory requirements.

Responsibilities

  • Liaise with ongoing clients to ensure their needs are being met and provide exceptional customer service.
  • Create bespoke policies and procedures to ensure all processes within a new applicant firm are covered and compliant with FCA regulations.
  • Liaise with new applicant firms to understand their requirements and the reasons behind the Full Permission authorisation.
  • Highlight any non-compliance within the business to the Head of Compliance to enable process improvements.
  • Stay up-to-date with industry and FCA communications and regulatory updates to ensure knowledge is current and enable the completion of responsibilities and tasks to a high standard.
  • Assist with the delivery of all key reports under our Compliance Monitoring Plan.
  • Assist with investigations into complaints, incidents, and rule breaches.
  • Assist with Horizon Scanning for regulatory changes or updates to the regulations and report to the Head of Compliance and Directors.
  • Complete requests assigned to you from the Support Mailbox and respond in a timely manner.
  • Quality Assurance assessment and oversight for clients.
  • Accurately record information onto our CRM system and external systems.
  • Communicate with clients over the telephone.
  • Use Office, Excel, Outlook, and in-house & external systems daily.
  • Escalate issues to management as required.
  • Transfer data between systems.
  • Liaise with all members of the company.
  • Ensure enquiries are dealt with during or immediately following the first contact with the client, processed within agreed performance standards, the Data Protection Act, and the Group's confidentiality policy.
  • Complete simple FCA applications on behalf of clients (training will be provided).

Key Skills

  • Excellent attention to detail.
  • Enthusiasm for continued learning and development.
  • Fantastic written and verbal communication skills.
  • Excellent Time Management and Organisational skills.
  • A happy and friendly attitude.
  • Ability to manage multiple activities, often running to tight deadlines.
  • Confidence to speak with people from all levels within and outside the business.

Experience

  • Experience working in an office environment with a small team of dedicated members of staff.
  • Experience of communication within a workplace environment, both written and verbal.
  • Experience with Data Entry and/or Administration.
  • Experience of working within a FCA regulated firm is desirable but not essential.
  • Broad base of Compliance understanding is desirable but not essential.
  • Experience within an automotive industry is desirable but not essential.
  • Experience in Bookkeeping or accounting is desirable but not essential.

What's in it for you

  • A competitive salary of £22,000 - £27,000 per annum dependent on experience.
  • An exciting and growing company with great prospects and progression opportunities for the right person.
  • A supportive and flexible employer.
  • Full training.
  • Company Pension.
  • 20 days holiday (plus bank holidays and an extra day off for your birthday).
  • Routine Dental Treatments.
  • Dental Accident & Injury.
  • Optical.
  • Special consultations, diagnostic tests & scans.
  • Best doctors 'interConsultation' Programme.
  • Complementary therapies.
  • Alternative Therapies.
  • Chiropody.
  • Prescriptions, Inoculations & Flu Jabs.
  • Health Screening.
  • 5 x Salary Death in Service Benefit.

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