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Protection and Compliance Lead for Care Services
2 months ago
We are seeking a highly skilled Team Manager to join our growing & successful Care Team based out of our Sale office. As part of Arthur J. Gallagher & Co., you will be responsible for leading a team of 10 Account Handlers, providing guidance and support while championing compliance and adhering to internal and external regulations.
With a strong background in commercial insurance and risk management, you will oversee the process and performance of your team, ensuring high-quality work and exceeding expectations in a fast-paced environment. Deadlines are not just met, but surpassed, as you drive meaningful results and excel under pressure.
Your Responsibilities:- Provide leadership and guidance to the team, acting as the main escalation point and supporting the Managing Director in the process and performance of the team.
- Champion compliance and adhere to internal and external regulations, ensuring data integrity and accuracy in all details entered into our broking platforms.
- Offer technical support to Gallagher colleagues, improving business knowledge and capability while enhancing personal development.
- Manage and stay on top of the team's workloads, allocating tasks accordingly to maintain standards and achieve SLAs.
- Carry out regular 1-2-1s with the Team and annual performance reviews and appraisals, focusing on personal growth and development.
To succeed in this role, you will have:
- Team Leader experience within commercial insurance, preferably with a Chartered Insurance Institute qualification or equivalent.
- An intermediate knowledge of the commercial insurance industry, with previous experience in the insurance sector and working to targets within a regulated framework.
- A strong focus on risk awareness, handling client information with diligence and due care, and delivering exceptional client-centric outcomes.
- Outstanding communication and interpersonal skills, confident when building and maintaining rapport, with high accuracy and attention to detail.
- Proficiency in MS Office and eligibility to work in the UK.
In addition to a competitive salary, we offer a range of benefits, including a minimum of 25 days' holiday, plus bank holidays, and the option to 'buy' extra days. Our defined contribution pension scheme and life insurance provide financial security, while our income protection and health cash plan or Private medical insurance ensure your well-being.
You will also receive three fully paid volunteering days per year, an Employee Stock Purchase plan, and access to a discounted voucher portal to save money on your weekly shop or next big purchase. With many more benefits available, you can enjoy a healthy work-life balance and make the most of your time at Arthur J. Gallagher & Co.
