Operations and Service Delivery Manager
3 days ago
Kisharon Langdon is seeking an experienced Operations and Service Delivery Manager to join their team in Manchester. The successful candidate will be responsible for ensuring the delivery of high-quality services to members, adhering to organisational policies and procedures.
The role involves managing a team of support workers, writing care and support plans, and rota planning. The post holder will also be responsible for team management, including annual leave, appraisals, performance management, and employee relations issues.
The Operations and Service Delivery Manager will work closely with the Registered Manager to deliver against all strategic objectives within the operations division. This includes ensuring that the service has the required level of resources to support members, including staffing levels.
The ideal candidate will have experience in rota planning, financial management, budget control, line management, and working with adults with a learning disability and autistic people. They will also have the ability to address and respond to employee issues in a fair and consistent manner.
Key Responsibilities:
- Work alongside the Registered Manager, organising and writing care and support plans, and risk assessments
- Support staff to provide person-centred services to our members, adhering to organisational policies and procedures and quality systems
- Responsible for the delivery of the service, taking into account day-to-day operational requirements, quality measurements, and monitoring
Benefits:
- 21 days paid holiday per year plus bank holidays
- Pension scheme
- Occupational Sick Pay after a qualifying period
- Employee Assistance and Wellbeing Programme
- Development and career progression opportunities
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