Service Delivery Manager

3 weeks ago


Manchester, United Kingdom Metroline Manchester Full time
About Metroline Manchester
Metroline Manchester is a leading transportation company operating bus services in Greater Manchester. We have a global fleet of over 40,000 vehicles and more than 22,000 colleagues across 12 countries.

Job Overview
As a Service Delivery Manager at Metroline Manchester, you will oversee the operation of our bus services in the Manchester area. This role ensures efficient and reliable service delivery, meeting customer expectations and safety standards.

Main Responsibilities
Operational Management: Regularly review service performance, addressing issues related to delays, vehicle breakdowns, or other operational disruptions. Team Leadership: Manage, mentor, and motivate drivers, supervisors, and support staff, fostering teamwork, positivity, accountability, and excellence. Customer Focus: Monitor customer service metrics and improve the passenger experience with the team. Compliance: Ensure operations comply with local, regional, and national regulations, including health and safety standards. Safety: Oversee regular Safety Checks & Audits, manage incidents and emergencies effectively. Continuous Improvement: Lead initiatives to enhance service efficiency, stay up-to-date with industry best practice & new technologies. Stakeholder Management: Build relationships with key stakeholders, including regulatory bodies.

Benefits and Requirements
We offer a competitive salary of £50,000 - £60,000 per annum. In addition to your base salary, you will also receive Free Bus Travel for yourself + 3, Free on-site parking, Pension Scheme Contributions, Benefits Hub, Employee Assistance Programme, Cycle to Work Scheme, and Free uniform. Essential Criteria: Experience within the industry in a similar role is essential. Excellent communication skills and the ability to motivate and engage a team. Experience of working within a trade union environment (essential). Must have excellent understanding of the Driving Hours Regulations. Flexibility to adjust to ever-changing industry demands and resilience to working under pressure. Transport Manager CPC or willing to work towards.

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