Customer Service Representative
1 month ago
£22,000-£27,000 + bonus (dependant on experience)
Full Time position
Location: Colchester Agency
Monday to Friday 9
NFU Mutual Agency offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.
As a local agency of NFU Mutual Agency, we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do.
We champion the personal approach to customer service that NFU Mutual Agency are famous for.
As a Customer Service Adviser within our growing team, you will play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy.
Providing exceptional customer service, you will handle enquiries, provide insurance quotations selling the benefits of NFU Mutual Agency policies and undertake insurance transactions and general sales tasks with a 'can-do' proactive enthusiasm.
You will also maximise inbound and outbound sales opportunities, cross selling general insurance and Financial Services products to existing clients and assisting with renewal retention by using your excellent telephone manner to make the most of every call.
Initially you will provide sales and service for personal lines customers converting quotes into new and additional business.
As you gain more experience we will train you in our Commercial Package licenses so you can assist smaller business customers.
Review customer policies and help retain business.
Process all customer instructions for policy amendments.
Record and manage customer leads using our CRM system, Microsoft Dynamics.
Spot opportunities to introduce customers to our Financial Adviser.
People who can demonstrate the drive and can-do attitude required, to provide a fantastic customer experience to our existing customers.
A minimum of 5 GCSE's (or equivalent including Maths and English). Full Training & Development will be provided which includes technical knowledge and sales soft skills.
Support with CII qualifications.
25 days holiday plus bank holidays and an extra day for Birthday.
Free parking at our office in Great Tey.
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