Customer Service Representative
1 week ago
About the Role
Customer Service Representative at SSP Group.
Pay Rate: £11.44 per hour + as a little incentive, you will earn an extra £1.20 per hour for hours worked between midnight and 6am, bringing your rate of pay to £12.64 per hour.
Shift pattern: Part Time (16hrs), scheduled between 5:30am and 5pm including weekends.
Due to some responsibilities within the Customer Service Representative role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you're passionate about food and travel, you've come to the right place. We are the Global food travel experts , and we have something delicious for everyone. Whether you're flying, taking a train, or just passing by, we have the best food and drink options for you.
We work with more than 500 brands, from our own creations like Upper Crust, Millie's Cookies, Café Local and Beer House, to well-known franchises like M&S, Starbucks, Burger King, The Breakfast Club & BrewDog. As a Customer Service Representative, you will be the face of exceptional customer service, where your passion for excellence meets our commitment to exceeding expectations. Embrace innovation and teamwork while making a real difference.
WHY JOIN SSP GROUP AS CUSTOMER SERVICE REPRESENTATIVE?
At SSP Group, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- 75% discount on your meal while on shift.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. T&C apply.
- Continuous Growth : Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme.
- App: from shopping discounts , GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP Group and we have a variety of networks to support you, such as LGBTQ+, Women's Network, Neurodiversity and Disability and many more.
- Activities : Barista Competition, Millie's Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS CUSTOMER SERVICE REPRESENTATIVE YOU'LL:
- Engage with customers and provide an outstanding customer experience.
- Ensure a clean, safe and welcoming environment.
- Collaborate with team members to ensure smooth and efficient operations.
- Bring the SSP values to life.
SSP Group are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills, and perspectives.
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