Customer Service Representative
2 weeks ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at PFAS. As a key member of our operations team, you will be responsible for providing exceptional support to our colleagues and ensuring a positive experience for our clients.
As a Customer Service Representative, you will work closely with both the Clinical and Operational Teams to oversee the day-to-day operations and service delivery of the PFAS FAS contract (HAAS). You will be responsible for ensuring a high quality and consistent service is provided to all claimants and our Prime Contract Holder.
Key Responsibilities- Meet and greet customers across all assessment channels, face to face, telephone or video link and record their attendance time on a bespoke computer system.
- Liaise with both Clinical and non-clinical colleagues within the assessment centre and remotely to ensure efficient time management and smooth workflow progression.
- Oversee and manage the day-to-day running of the administrative tasks of the assessment centre/reception.
- GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) or 4 GCSE/O level passes A-C or equivalent, including English and Maths (E)
- Experience of working in a customer service/reception environment; of working as part of a multi-disciplinary team; of using various Microsoft Office programmes and databases;
- Good working knowledge of Microsoft Office programmes and ability to learn new computer programmes.
- Competitive salary: £14,040 per annum
- 22.5 hours per week, Mon-Wed or Wed-Fri
- Permanent contract
- Location: Colchester Assessment Centre C02 7AZ
- Employee Assistance Programme including free confidential counselling
- High-street discounts
- 21 days' annual leave plus 8 days' allocated for bank holidays (you will be required to work bank holidays as part of your working pattern). Increasing to 25 days from January 2025. - All holiday allowance is pro-rata for part-time colleagues.
- Moving Day Leave
- Volunteer days
- Membership of the Company pension scheme
- Recruit a Friend bonus scheme
- Environmental Initiatives
- Westfield Health Cash Plan
- Free Eye Tests every 2 years
- Free annual Flu-Vaccination
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