Customer Service Representative

3 days ago


Colchester, Essex, United Kingdom Steven Eagell Limited Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Services team as a Customer Advisor. As a key member of our team, you will be responsible for delivering exceptional customer service, handling inbound and outbound customer inquiries, and providing outstanding service to our customers.

Key Responsibilities
  • Provide exceptional customer care through telephone and electronic communications
  • Build rapport and understand customers' requirements to deliver tailored solutions
  • Complete outbound service calls to current and lapsed customers to convert into bookings
  • Ensure all inbound calls are answered quickly and professionally
  • Advise customers on additional products and services available, including service plans and extended warranty
  • Record vehicle details, dates, and service history accurately
  • Verify and update existing customer data, including email addresses
What We Offer
  • Full training provided to ensure your success in the role
  • 25 days of holiday per year, plus Bank Holidays
  • Company pension scheme
Working Hours

Monday to Friday, with weekend availability



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