Customer Service Representative

2 weeks ago

Colchester, Essex, United Kingdom PFAS Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at PFAS. As a key member of our operations team, you will be responsible for providing exceptional support to our colleagues and ensuring a positive experience for our clients.

As a Customer Service Representative, you will work closely with both the Clinical and Operational Teams to oversee the day-to-day operations and service delivery of the PFAS FAS contract (HAAS). You will be responsible for ensuring a high quality and consistent service is provided to all claimants and our Prime Contract Holder.

Key Responsibilities
  • Meet and greet customers across all assessment channels, face to face, telephone or video link and record their attendance time on a bespoke computer system.
  • Liaise with both Clinical and non-clinical colleagues within the assessment centre and remotely to ensure efficient time management and smooth workflow progression.
  • Oversee and manage the day-to-day running of the administrative tasks of the assessment centre/reception.
Requirements
  • GNVQ/NVQ Level 2 qualification or equivalent in Customer Service (D) or 4 GCSE/O level passes A-C or equivalent, including English and Maths (E)
  • Experience of working in a customer service/reception environment; of working as part of a multi-disciplinary team; of using various Microsoft Office programmes and databases;
  • Good working knowledge of Microsoft Office programmes and ability to learn new computer programmes.
What We Offer
  • Competitive salary: £14,040 per annum
  • 22.5 hours per week, Mon-Wed or Wed-Fri
  • Permanent contract
  • Location: Colchester Assessment Centre C02 7AZ
  • Employee Assistance Programme including free confidential counselling
  • High-street discounts
  • 21 days' annual leave plus 8 days' allocated for bank holidays (you will be required to work bank holidays as part of your working pattern). Increasing to 25 days from January 2025. - All holiday allowance is pro-rata for part-time colleagues.
  • Moving Day Leave
  • Volunteer days
  • Membership of the Company pension scheme
  • Recruit a Friend bonus scheme
  • Environmental Initiatives
  • Westfield Health Cash Plan
  • Free Eye Tests every 2 years
  • Free annual Flu-Vaccination

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