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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and experienced Administrative Assistant to join our team at Ashtead Hospital in Surrey. As a key member of our administrative team, you will be responsible for providing exceptional customer service and administrative support to our patients, consultants, and colleagues.
Key Responsibilities
- Provide administrative support to the hospital team, including answering phone calls, responding to emails, and managing correspondence.
- Ensure the smooth operation of the hospital's administrative systems, including patient records, scheduling, and billing.
- Provide exceptional customer service to patients, consultants, and colleagues, responding to their queries and concerns in a timely and professional manner.
- Work collaboratively with the hospital team to achieve our goals and objectives, including contributing to the development and implementation of administrative policies and procedures.
- Maintain accurate and up-to-date records, including patient records, staff records, and other administrative documents.
Requirements
- Proven experience in administration and customer service, with a strong track record of providing exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with patients, consultants, and colleagues at all levels.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Benefits
- Competitive salary and benefits package.
- Opportunities for career development and professional growth.
- Collaborative and supportive work environment.
- Access to training and development programs.
- Recognition and rewards for outstanding performance.
About Us
Ramsay Health Care UK Operations Limited is a leading provider of independent hospital services in the UK. We are committed to delivering high-quality patient care and exceptional customer service. Our team is dedicated to providing a supportive and collaborative work environment, where everyone has the opportunity to grow and develop their skills and expertise.
