Customer Experience Insights Analyst

3 weeks ago


Ashtead, Surrey, United Kingdom Premium Credit Full time
About This Role

We are seeking a skilled Customer Experience Analyst to join our team at Premium Credit. As a key member of our Customer and Partner Experience team, you will play a significant role in ensuring our customer, partner, and colleague experience is seamless and exceptional.

Key Responsibilities:

  1. Conduct qualitative and quantitative research and analysis to gain an understanding of the Customer and Partner experience.
  2. Use data and collaboration to establish Customer and Partner needs, mapping journeys for each proposition or product.
  3. Collate and contribute necessary data and insights to business cases for change, tracking and monitoring the effect of implementations on journey performance.
  4. Work closely with the Data Function to interrogate and interpret large data sets, identifying trends and drawing conclusions.

Requirements:

  • Previous experience in an Insight role, ideally with specific customer research experience.
  • Advanced MS Excel and SQL skills, with the ability to build dashboards and reporting solutions using BI tools.
  • Ability to translate data to insights, then to actionable recommendations.
  • Excellent communication skills, both written and verbal, with the ability to adapt information to the intended audience.

What We Offer:

  • A competitive salary up to £45,000 per annum.
  • A workplace pension scheme.
  • Hybrid working, with collaborative days in our Leatherhead office.
  • 25 days annual leave (plus bank holidays), with options to purchase and sell up to 5 days holiday per year (pro rata).
  • Private health and dental cover.
  • Support and investment in your personal development.
  • 24/7 access to Employee Assistance Programme and Mental Health First Aiders.

About Us:

Premium Credit is the leading provider of insurance premium finance and a range of annually charged services. We are a multi-award-winning business, lending over £4.5 billion to over 2.5 million customers through a network of almost three thousand partners. We are committed to providing reasonable adjustments or accommodations for applicants and welcome applications from all sections of the community.

Equal Opportunities Employer:

Premium Credit is an equal opportunities employer with a strong and passionate commitment to Diversity, Equality, and Inclusion in the workplace. We welcome applications from all backgrounds and encourage people from all communities to apply.



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