Customer Service Specialist

1 day ago


Stevenage, Hertfordshire, United Kingdom DFS Furniture Full time

Deliver Exceptional Customer Experiences

We're seeking a talented Retail Sales Advisor to join our team at DFS Furniture. As a key member of our sales floor, you'll be the first point of contact for customers, providing top-notch service and guidance to help them find their perfect sofa, bed, or home accessories.

To ensure a seamless shopping journey, we offer flexible shifts that align with your personal needs. If our advertised hours don't quite fit, please let us know and we'll work together to find a suitable arrangement.

At DFS Furniture, we pride ourselves on fostering an inclusive culture where everyone feels welcome and valued. We actively encourage applications from under-represented groups and strive to build a workplace that reflects the diverse communities we serve.

About Our Company

With a rich history dating back to 1969, DFS has become the UK's leading sofa retail specialist. Our mission is to bring comfort and great design to communities through our products and services.

We believe that our people are the driving force behind our success. As a Retail Sales Advisor, you'll play a vital role in helping us achieve our ambitious goals and deliver exceptional customer experiences.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that customers feel welcome and supported throughout their shopping journey.
  • Offer expert advice and guidance to help customers find their perfect product.
  • Work collaboratively with colleagues to maintain high store standards and achieve sales targets.
  • Participate in visual merchandising and stock management activities to ensure the store looks its best.

Salary: £25,000 - £30,000 per annum (dependent on experience)

Location: Various locations across the UK



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