Customer Service Representative

17 hours ago


Stevenage, Hertfordshire, United Kingdom DFS Furniture Full time

Customer Service Representative

We are looking for a Customer Service Representative to join our team at DFS Furniture. As a key member of our sales floor, you will be the first point of contact for customers, providing exceptional service and guidance to help them find their perfect sofa, bed, or home accessories.

In this role, you will have the opportunity to work collaboratively with colleagues to deliver outstanding customer experiences and achieve sales targets. You will also be involved in visual merchandising and stock management activities to ensure the store looks its best.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. If you are a motivated and results-driven individual who is passionate about retail, we would love to hear from you.

About DFS

DFS Furniture has a rich history dating back to 1969, and has become the UK's leading sofa retail specialist. Our mission is to bring comfort and great design to communities through our products and services.

We believe that our people are the driving force behind our success, and as a Customer Service Representative, you will play a vital role in helping us achieve our ambitious goals.

Key Responsibilities:

  • Provide exceptional customer service, ensuring that customers feel welcome and supported throughout their shopping journey.
  • Offer expert advice and guidance to help customers find their perfect product.
  • Work collaboratively with colleagues to maintain a high level of store standards and achieve sales targets.
  • Participate in visual merchandising and stock management activities to ensure the store looks its best.

Salary: £27,500 per annum (dependent on experience)

Location: Various locations across the UK



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