Lucera Financial Infrastructures Support Engineer

1 week ago


London, Greater London, United Kingdom Lucera Financial Infrastructures Full time

Welcome to Lucera Financial Infrastructures

As a leader in the financial services sector, we strive to deliver exceptional results through innovative solutions and collaborative teamwork.

Our Core Products

Leveraging our expertise in on-demand co-located infrastructure and connectivity, we offer a suite of high-performance products tailored to meet the evolving needs of financial institutions.

Job Description

We seek a skilled Application Support Engineer to join our Belfast team, responsible for providing expert-level technical assistance to clients worldwide.

Key Responsibilities

  • Deliver prompt and professional support to clients, addressing complex technical queries and resolving issues efficiently.
  • Work collaboratively with cross-functional teams to design and implement optimized support processes, aligning with company goals and objectives.
  • Stay updated on industry trends and emerging technologies, applying this knowledge to enhance our support offerings and services.
  • Develop and maintain comprehensive documentation of support interactions, maintaining accuracy and adherence to regulatory standards.

Requirements

  • Minimum 3+ years' experience in customer support roles within the financial services sector.
  • Proven ability to handle multiple priorities, meet deadlines, and adapt to changing circumstances.
  • Demonstrated knowledge of Unix/Linux environments, scripting languages, and messaging protocols.
  • Superior communication and interpersonal skills, fostering strong relationships with colleagues and clients.
  • Capacity to learn quickly and stay current with industry developments.

Benefits

  • Market-competitive compensation package, with an estimated salary range of $100,000-$140,000 per annum.


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