Lucera Financial Infrastructures Support Engineer
1 week ago
Welcome to Lucera Financial Infrastructures
As a leader in the financial services sector, we strive to deliver exceptional results through innovative solutions and collaborative teamwork.
Our Core Products
Leveraging our expertise in on-demand co-located infrastructure and connectivity, we offer a suite of high-performance products tailored to meet the evolving needs of financial institutions.
Job Description
We seek a skilled Application Support Engineer to join our Belfast team, responsible for providing expert-level technical assistance to clients worldwide.
Key Responsibilities
- Deliver prompt and professional support to clients, addressing complex technical queries and resolving issues efficiently.
- Work collaboratively with cross-functional teams to design and implement optimized support processes, aligning with company goals and objectives.
- Stay updated on industry trends and emerging technologies, applying this knowledge to enhance our support offerings and services.
- Develop and maintain comprehensive documentation of support interactions, maintaining accuracy and adherence to regulatory standards.
Requirements
- Minimum 3+ years' experience in customer support roles within the financial services sector.
- Proven ability to handle multiple priorities, meet deadlines, and adapt to changing circumstances.
- Demonstrated knowledge of Unix/Linux environments, scripting languages, and messaging protocols.
- Superior communication and interpersonal skills, fostering strong relationships with colleagues and clients.
- Capacity to learn quickly and stay current with industry developments.
Benefits
- Market-competitive compensation package, with an estimated salary range of $100,000-$140,000 per annum.
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