IT Infrastructure Specialist Lucera

2 weeks ago


London, Greater London, United Kingdom Lucera Financial Infrastructures Full time

About Lucera Financial Infrastructures

We offer innovative solutions in the realm of on-demand co-located infrastructure and connectivity, catering to businesses seeking to optimize their operational expenses and reduce overheads.

Our High-Performance Platform

Leveraging cutting-edge technology, our FX matching and aggregation platform delivers unparalleled performance, coupling advanced liquidity management, real-time TCA, and low-latency pre-trade credit components.

Join Our Team

We invite experienced professionals to join our team as a Level 2 Application Support Engineer in Belfast, working alongside a talented pool of experts dedicated to delivering exceptional support services.

Responsibilities

  • Assist in providing world-class technical support to clients, ensuring seamless interactions with our global support teams.
  • Collaborate with cross-functional teams to develop and implement efficient support processes.
  • Prioritize tasks effectively, meeting deadlines and resolving complex issues in a timely manner.
  • Develop and maintain expertise in various technologies, including Unix/Linux environments.
  • Maintain accurate records of support interactions, adhering to regulatory requirements.

Requirements

  • Minimum 3+ years' experience in customer support roles within financial services.
  • Proven track record of handling multiple priorities, meeting deadlines, and adapting to changing circumstances.
  • Demonstrated knowledge of Unix/Linux environments, scripting languages, and messaging protocols.
  • Exceptional communication and interpersonal skills, fostering strong relationships with colleagues and clients.
  • Ability to learn quickly and stay up-to-date with industry developments.

Benefits

  • Competitive compensation package, with an estimated salary range of $90,000-$130,000 per annum.
  • Comprehensive health insurance coverage.
  • Generous paid time off policy, including 25 days annual leave.
  • Professional development opportunities, encouraging growth and advancement within the company.


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