Leadership Role in Customer Support

14 hours ago


Torquay, Torbay, United Kingdom Innovus Full time

Job Overview:

This is a leadership role within the Property Transfer customer support team, responsible for managing a team of customer support specialists and ensuring they deliver exceptional service to clients and customers.

As a customer service team lead, you will be responsible for motivating and coaching your team members, managing shift schedules, and implementing quality assurance processes.

With a strong background in contact centre environments and a proven track record of delivering excellent customer experiences, you will thrive in this dynamic and innovative company.

Main Responsibilities:

  • To lead and motivate the Property Transfer customer support team.
  • To ensure all HR policies and procedures are followed, including regular coaching and training sessions.
  • To develop and publish reporting on key performance indicators such as answer rate, grade of service, and AHT.
  • To manage and coordinate shift schedules, breaks, and staffing levels to meet customer demand.

What You'll Need:

  • Demonstratable passion for providing excellent customer service.
  • Previous leadership experience essential to this role, with experience in contact centre type environments preferred.


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