Leadership Role in Customer Support
14 hours ago
Job Overview:
This is a leadership role within the Property Transfer customer support team, responsible for managing a team of customer support specialists and ensuring they deliver exceptional service to clients and customers.
As a customer service team lead, you will be responsible for motivating and coaching your team members, managing shift schedules, and implementing quality assurance processes.
With a strong background in contact centre environments and a proven track record of delivering excellent customer experiences, you will thrive in this dynamic and innovative company.
Main Responsibilities:
- To lead and motivate the Property Transfer customer support team.
- To ensure all HR policies and procedures are followed, including regular coaching and training sessions.
- To develop and publish reporting on key performance indicators such as answer rate, grade of service, and AHT.
- To manage and coordinate shift schedules, breaks, and staffing levels to meet customer demand.
What You'll Need:
- Demonstratable passion for providing excellent customer service.
- Previous leadership experience essential to this role, with experience in contact centre type environments preferred.
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