Property Transfer Team Lead

2 weeks ago


Torquay, Torbay, United Kingdom Innovus Full time

About the Role

We are seeking an experienced Team Lead to join our Property Transfer Customer Support team in Torquay.

As a key member of our department, you will be responsible for leading and motivating a team of customer support advisers to deliver a consistently high level of service to customers and clients.

The ideal candidate will have previous leadership experience in a contact centre environment and a demonstrated passion for providing excellent customer service.

You will oversee the day-to-day running of the team, ensuring all HR policies and procedures are followed, including coaching and training, effective absence management, and onboarding new team members.

Key Responsibilities:

  • Lead and motivate a team of customer support advisers
  • Oversee the smooth day-to-day running of the team
  • Ensure all HR policies and procedures are followed
  • Liaise with other Team Leaders across the property transfer department
  • Act as the point of escalation for complex customer issues

Requirements

To be successful in this role, you will need:

  • Previous leadership experience in a contact centre environment
  • Demonstrated passion for providing excellent customer service
  • Experience in property or property transactions would be useful but not essential

What We Offer

We offer a competitive salary of £35,000 - £40,000 per annum, depending on experience, plus benefits including life insurance and a referral programme.

Working Hours

This is a full-time permanent role working Monday to Friday.

About Innovus

Innovus is a market-leading provider of services to the UK's property sector. We pride ourselves on employing highly skilled and innovative people who deliver business expertise and services across the property industry.



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