Field Service Technical Support Engineer

2 days ago


Carmarthen, Carmarthenshire, United Kingdom Shaw Daniels Solutions Full time

Job Overview

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Shaw Daniels Solutions is seeking an experienced Field Service Technical Support Engineer to join its team. The ideal candidate will be responsible for delivering on-site services to clients, providing technical support for end-user technology environments involving desktop computing and corporate IT services.

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Key Responsibilities

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  • Deliver on-site services for clients, providing technical support for the end-user technology environment involving desktop computing and corporate IT services.">
  • Capable of working independently and remotely on a wide range of products; required to perform on-site installations and troubleshooting on a wide range of products in a software or hardware environment.">
  • Ability to follow documented procedures provided by either our client or customer; ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.">
  • Committed to own personal development; actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organisational need.">
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Requirements

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  • Demonstrable skills and knowledge in relevant technology area">
  • College, University or Professional certifications">
  • Likely already holds one or more of:">
  • CompTIA A+/N+">
  • May have, or be studying towards, one or more of:">
  • MCDST">
  • ITIL Foundation v4">
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What We Offer

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We offer a competitive salary of £28,000 - £30,000 (plus £400 month car allowance) and a range of benefits that reflect our commitment to your career growth and well-being.

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About Us

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At Shaw Daniels Solutions, we pride ourselves on being a dynamic and innovative organisation. We are committed to delivering exceptional service to our clients and building long-lasting relationships.



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