Technical Support Engineer

3 weeks ago


Carmarthen, Carmarthenshire, United Kingdom Concept Resourcing Full time

Carmarthen-based Concept Resourcing is looking for a skilled Onsite IT Engineer to join their Field Service team. This role involves delivering high-quality onsite IT services for both Business as Usual and ad-hoc engagements across one or more client sites. As a Technical Support Engineer, you will provide 1st and 2nd line support for desktops, laptops, printers, and video conferencing systems. You will also perform hardware installations, break/fix services, fault finding, and basic server maintenance on Lenovo workstations and Dell servers.

About the Role:
  • This is a challenging and rewarding role that requires flexibility and a commitment to delivering exceptional technical support.

You will work closely with a key customer to provide technical support for desktop computing, corporate IT services, and more. This position requires flexibility, as travel to various locations is part of the role. Successful candidates must be eligible for Security Clearance and adhere to companies' policies.

Key Skills and Qualifications:
  • Demonstrable knowledge in IT hardware and software support.
  • Relevant certifications such as CompTIA A+/N+, or working towards certifications like MCDST or ITIL Foundation v4.
  • Flexible, punctual, reliable, and able to work under pressure.
  • Ability to travel to multiple sites as required.
Salary and Benefits:
  • A competitive salary of up to £28,000 (up to £30,000 with clearance) and £400/month car allowance and reimbursement for travel expenses.
  • Comprehensive training and development opportunities.

This role offers a great opportunity to develop your skills and advance your career in the field of IT.



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