Back Office Operations Centre Manager

3 days ago


County Down, United Kingdom Teleperformance Full time

Job Description

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The Assistant Operations Centre Manager plays a crucial role in delivering exceptional performance and employee engagement across a multifunctional back office and Contact Centre team.

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This involves effective leadership, motivation, and development of people to achieve outstanding quality and customer experience while meeting operational and business KPIs.

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The role requires strong analytical ability, excellent communication skills, and robust decision-making.

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Key responsibilities include leading a team to drive positive work culture and staff engagement, managing day-to-day activities of assigned business areas, and being fully accountable for the performance of their business area.

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The successful candidate will have 2 years management experience in a back office or contact centre environment and be commercially astute.

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Main Job Requirements

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Education and Specific Training:

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  • Teleperformance Leadership Induction Programme">
  • Teleperformance TOPS training">
  • Product Training on client account">
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Estimated Salary: £45,000 - £55,000 per annum.

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About Teleperformance

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Teleperformance is a global leader in outsourced customer experience solutions.

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We offer a comprehensive benefits package, including competitive salary, pension scheme, and opportunities for career advancement.

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Please note that the company reserves the right to amend or withdraw the job specification at any time without notice.



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