Senior Contact Centre Manager
17 hours ago
About the Role
">The Assistant Operations Centre Manager is responsible for delivering exceptional performance and employee engagement across a multifunctional back office and Contact Centre team.
">This involves effective leadership, motivation, and development of people to achieve outstanding quality and customer experience while meeting operational and business KPIs.
">The role requires strong analytical ability, excellent communication skills, and robust decision-making.
">Key responsibilities include leading a team to drive positive work culture and staff engagement, managing day-to-day activities of assigned business areas, and being fully accountable for the performance of their business area.
">The successful candidate will have 2 years management experience in a back office or contact centre environment and be commercially astute.
">Main Job Requirements
">Education and Specific Training:
">- ">
- Teleperformance Leadership Induction Programme">
- Teleperformance TOPS training">
- Product Training on client account">
- ">
Estimated Salary: £45,000 - £55,000 per annum.
">About Teleperformance
">Teleperformance is a global leader in customer experience solutions.
">We offer a dynamic and supportive work environment, with opportunities for career growth and professional development.
">Please submit your application, including your CV and cover letter, to be considered for this exciting opportunity.
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