IT Support Officer Role

2 weeks ago


County Down, United Kingdom Energis Recruitment Full time

Energis Recruitment is seeking an experienced IT Support Officer to join our team at our client's premises in Co Down.

This role involves troubleshooting IT issues, maintaining systems, and ensuring the smooth operation of technological resources. As an IT Support Officer, you will be responsible for:

Main Responsibilities:

  • Maintain accurate service descriptions for own services and support the implementation of new or changed services.
  • Engage in dialogue with business units to develop and enhance business processes and IT support.
  • Provide 2nd level support for assigned services.
  • Collaborate with global teams to ensure IT services align with business needs.
  • Participate in projects aimed at improving IT systems and processes.
  • Provide on-site software and hardware support, maintenance, and diagnostics.
  • Maintain detailed records of all support requests and resolutions.

Criteria:

  • Degree in IT, Computer Science, or related technical field or equivalent experience.
  • Minimum 3 years experience in IT support, IT consulting, or related field.
  • Proven experience providing 2nd level support for business applications.
  • Experience engaging with business units to improve IT processes.
  • Knowledge of hardware maintenance and diagnostics.
  • Experience with telephony system administration.
  • Desirable: Previous experience working with Microsoft Dynamics and globally distributed teams.

Salary: £40k dependant upon experience.

Benefits: Parking, Paid Holidays.


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