Beauty Community Leader

7 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full time

Sephora is seeking a highly skilled Operations Manager to lead our new Newcastle store and drive retail excellence. Based in the UK, this role offers an exciting opportunity for an ambitious individual to elevate store operations, inspire teams, and deliver exceptional customer experiences.

Key Responsibilities:
  • Elevate store operations to meet the highest standards of customer service, sales performance, and team engagement.
  • Lead the store team in delivering outstanding client experiences, ensuring seamless interactions, and resolving any issues promptly.
  • Coach and train the team on operational Key Performance Indicators (KPIs), equipping them to excel in their roles.
  • Maintain effective floor management, motivating the team to create addictive experiences for clients and driving sales targets.
  • Utilize digital tools to provide customized service, ensuring accurate stock levels, and consistent merchandising.
Sales Focus:
  • Inspire the team to achieve operational KPIs, educating them on how these contribute to commercial KPIs.
  • Reinforce sales policies and techniques established at Sephora University with team members.
  • Ensure adequate stock levels to drive sales targets for selective, exclusive, and Sephora Collection products.
  • Ensure availability of beauty tools to achieve desired market share for services.
  • Share and celebrate achievements by hour with colleagues to motivate the team.
About Us:

Sephora is a world-renowned beauty retailer dedicated to expanding the way people see beauty. Our purpose is to empower individuals to become the best versions of themselves, creating a community where diversity is celebrated, and differences are valued. We strive to reimagine the future of beauty together.

Salary: £35,000 - £45,000 per annum


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