Travel Experience Manager

1 week ago


Hertfordshire, United Kingdom C&M Travel Recruitment Full time

C&M Travel Recruitment is seeking a dynamic and results-driven Travel Experience Manager to lead their Sales and Customer Service team. As a key member of the organization, you will be responsible for ensuring exceptional service from inquiry through to post-trip follow-up.

The ideal candidate will have proven experience in a sales leadership role in the travel industry, with a strong track record of driving sales and delivering exceptional customer service. They will also have experience of using CRM systems and analyzing sales data to drive continuous improvement.

The Travel Experience Manager will play a critical role in mentoring and leading a small team of Travel Specialists and Customer Service staff, providing guidance and support to ensure they meet their targets and provide excellent customer service.

In this role, you will be responsible for handling new customer inquiries, putting together tailor-made itineraries, and personally driving sales to meet personal and team targets. You will also analyze sales data and customer feedback to identify areas for improvement and implement changes to drive business growth.

A competitive salary of $60,000 - $80,000 per year is on offer, along with hybrid working options, wellbeing days, and discounted travel. If you are a motivated and experienced sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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