Resident Services Operational Manager

1 week ago


London, Greater London, United Kingdom Vox Network Consultants Full time
Job Title: Resident Services Operational Manager

At Vox Network Consultants, we are seeking a highly skilled Resident Services Operational Manager to join our team. As a key member of our Resident Services Management Team, you will play a critical role in delivering projects that drive the success of our service plan.

Key Responsibilities:
  1. Support the Resident Services Management Team in researching and proposing solutions to barriers in excellent service delivery across Resident Services.
  2. Lead on communication with Ward Councillors on events, service issues, and consultation with tenants and leaseholders in their Wards.
  3. Investigate and explore alternative ways to reduce costs without adversely affecting quality of services.
  4. Undertake investigation into budget queries and expenditure to embed more effective budget management across the service.
  5. Lead on the management of projects, including establishment of scope, governance arrangements, communications, planning, and implementation.
  6. Explore opportunities for partnership working to reduce costs without adversely reducing the quality of services provided.
Requirements:
  1. A housing or management qualification or equivalent experiential learning and proven achievement.
  2. Specialist knowledge of housing management best practice, government policy, legislative frameworks, and key issues relevant to the provision of housing services to tenants and leaseholders.
  3. Working knowledge of housing and related public sector legislation.
  4. Experience of managing projects to time and within budget in an environment of constant change.
Contract:

Initial 3 to 6 month ongoing contract, PAYE via Umbrella, Monday to Friday 9am to 5pm (Hybrid position).



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