Hotel Operations Manager
1 month ago
Payman Club is seeking an experienced Hotel Assistant Manager to lead and manage the on-ground hotel operations, teams, and guests. The successful candidate will be responsible for developing and implementing guest-focused initiatives to enhance the customer experience.
Key Responsibilities:- Lead and manage the hotel team to deliver exceptional customer service and meet the highest levels of service standards.
- Ensure the hotel team is trained and equipped to handle guest complaints and issues efficiently and professionally.
- Monitor and evaluate hotel staff performance, addressing performance issues and encouraging development to provide a skilled and talented team.
- Manage attendance and absence, ensuring service levels are maintained and budgets are adhered to.
- Ensure administrative processes related to employment are carried out in line with company policy and statutory obligations.
- Deliver all contractual services to guests within the approved budget and assist in promoting the sale of other services provided by Payman Club or its associated companies.
- 5+ years of experience in 3-4* hotels or the hospitality sector in operational management capacity.
- Experience of direct people management of a team.
- Strong role model of excellent customer service.
- Confident leader who can empower teams to deliver to the highest standard for our residents.
- Approachable and open manner – able to demonstrate empathy and a personable approach.
- Change agent who has experience of leading teams on a journey of continuous improvement.
- Able to manage ambiguity well and turn it into action to provide clarity and direction.
- Ability to influence stakeholders at all levels to gain buy-in.
- Account management experience is essential – good understanding of P&L and path to profit, pitfalls, and opportunities.
- Comfortable making decisions and able to think innovatively about solving problems.
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Hotel Operations Manager
2 weeks ago
Northop Hall, United Kingdom Payman Club Full timeHotel Assistant Manager PositionWe are seeking a highly motivated and experienced Hotel Assistant Manager to join our team at Payman Club.As a key member of our hotel operations team, you will be responsible for delivering exceptional customer experiences and ensuring the smooth day-to-day running of the hotel.Key ResponsibilitiesLead and manage hotel...
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Hotel Operations Manager
4 weeks ago
Northop Hall, United Kingdom Payman Club Full timeJob Title: Hotel Operations ManagerJob Summary: We are seeking a highly skilled and experienced Hotel Operations Manager to join our team at Payman Club. The successful candidate will be responsible for leading and managing the hotel's operations, ensuring that all aspects of the business are running smoothly and efficiently.Key Responsibilities:Lead and...
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Hotel Operations Manager
4 weeks ago
Northop Hall, United Kingdom Payman Club Full timeJob Title: Hotel Assistant ManagerAt Payman Club, we are seeking an experienced and skilled Hotel Assistant Manager to join our team. As a key member of our hotel operations, you will be responsible for leading and managing the hotel team, ensuring exceptional customer service, and driving business growth.Key Responsibilities:Customer Service: Provide a...
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Hotel Operations Manager
3 weeks ago
Northop Hall, United Kingdom Payman Club Full timeHotel Assistant Manager Job DescriptionFull-time position available for an experienced Hotel Assistant Manager to lead and take responsibility for the on-the-ground hotel operations, teams, and guests.Key ResponsibilitiesDeliver a high-quality service to guests at all times, ensuring the hotel team meets the highest service levels.Champion guest experience,...
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Hotel Operations Manager
4 weeks ago
Northop Hall, United Kingdom Payman Club Full timeJob DescriptionJob Title: Hotel Assistant ManagerCompany: Payman ClubLocation: Not specifiedJob Type: Full-timeJob Category: HospitalityAbout Us: Payman Club is a leading provider of hospitality services, committed to delivering exceptional customer experiences.Job Summary: We are seeking an experienced Hotel Assistant Manager to join our team. The...
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Hotel Operations Manager
4 weeks ago
Northop Hall, United Kingdom Payman Club Full timeJob DescriptionThis is a key leadership role within Payman Club, responsible for the day-to-day operations of our hotel. The successful candidate will have a proven track record in hospitality management, with a focus on delivering exceptional customer service and leading high-performing teams.Key ResponsibilitiesCustomer Service: Provide a high-quality...
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Hotel Assistant Manager
1 month ago
Northop Hall, United Kingdom Payman Club Full timeFull-time This position is not temporary Accommodation can be provided Tasks Role Overview Lead and take responsibility for the on the ground Hotel operations, the teams within it and the guests. The Assistant Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key...
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Hotel Assistant Manager
1 month ago
Northop Hall, United Kingdom Payman Club Full timeFull-time This position is not temporary Accommodation can be providedTasks Role OverviewLead and take responsibility for the on the ground Hotel operations, the teams within it and the guests.The Assistant Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key...
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Hotel Assistant Manager
1 month ago
Northop Hall, United Kingdom Payman Club Full timeFull-time This position is not temporary Accommodation can be provided Tasks Role Overview Lead and take responsibility for the on the ground Hotel operations, the teams within it and the guests. The Assistant Manager will work across the multifaceted setting to develop and implement guest focused initiatives, enhancing their customer experience. Key...
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Hotel Coordinator
5 months ago
Northop, United Kingdom Payman Club Full timeFull-time Accommodation can be provided UK-residence or Work-permit Tasks We are looking for a cheerful, dedicated and responsible people’s person with a passion for making memorable experiences for guests. You will act as the brand ambassador and representative for Payman’s club, a chain of hotels and service apartments. In this role, you will...
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Starbucks Shift Supervisor Position
1 month ago
Northop Hall, United Kingdom EG Group Full timeRole: Starbucks Shift SupervisorWe are seeking a highly motivated and experienced Shift Supervisor to join our team at EG Group. As a Shift Supervisor, you will be responsible for leading and managing a team of store employees to ensure exceptional customer service and sales performance.Key Responsibilities:Manage store operations and ensure seamless...
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Starbucks Shift Supervisor
4 weeks ago
Northop Hall, United Kingdom EG Group Full timeRole: Starbucks Shift SupervisorLocation: Northop Hall, CH7 6HBHours: Part-Time / PermanentHourly Rate: £12.25Bonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupJob Summary: We are seeking a dedicated Shift Supervisor to lead and motivate a team at our welcoming Starbucks Store. As a key member of our team, you will be responsible for managing the...
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Starbucks Shift Supervisor
3 months ago
Northop Hall, United Kingdom EG Group Full timeRole: Starbucks Shift SupervisorLocation: Northop Hall, CH7 6HB Hours: Part-Time / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive! Company: EG Group Please be advised that, as this is a food establishment, there may be potential exposure to allergens in the workplace. We are looking for a dedicated Shift Supervisor who can lead,...
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Sales & Marketing Events (Nhh43)
5 months ago
Northop, United Kingdom Payman Club Full timeTasks **Mission for Sales and Marketing Events**: We are looking for an organized event manager to lead the operations, maintenance, and bookings for Northop Hall Hotel, you will be required to actively attract new clients, create venue pricing packages, secure bookings, coordinate the logistics of events and manage the maintenance of the venue. This...
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Starbucks Shift Team Lead
3 weeks ago
Northop Hall, United Kingdom EG Group Full timeRole: Starbucks Shift SupervisorLocation: Northop Hall, CH7 6HB Hours: Part-Time / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group We are looking for a dedicated Shift Supervisor who can lead, inspire, and motivate a team to succeed in our dynamic Starbucks Store. As a Team Leader, you will be responsible for...
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Starbucks Shift Supervisor
3 weeks ago
Northop Hall, United Kingdom EG Group Full timeRole: Starbucks Shift SupervisorLocation: Northop Hall, CH7 6HB Hours: Part-Time / Permanent Hourly Rate: £12.25 Bonus Scheme: Quarterly Bonus Incentive Company: EG Group As a Shift Supervisor at EG Group's Starbucks store, you will be responsible for leading and motivating a team to deliver exceptional customer service and drive sales growth. Key...
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Receptionist (Nhh48)
5 months ago
Northop, United Kingdom Payman Club Full time**Days**: Wednesday to Sunday **Hours**: 2:30 pm to 11:00pm you can work full-time or part-time This role is permanent **You need to have**: \- Computer knowledge \- Related experience Tasks Mission for Receptionist To ensure that each guest has a comfortable and enjoyable stay and that their needs are met in the best possible way - going above and...
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Operations Supervisor
5 months ago
Northop, United Kingdom Petrofac Full time**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.** We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age,...
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Housekeeper (Nhh25)
5 months ago
Northop, United Kingdom Payman Club Full timeWednesday, Thursday, Friday, Sunday. 10am to 3pm Tasks Mission for Housekeeper To ensure that the hotel is maintained and presented to the highest standard possible - guests entering a property should always feel like they are the first one to have ever stayed at the property. Outcomes - To conduct a check-out inspection - To report any issue detected -...
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Team Assistant
6 months ago
Northop, United Kingdom Petrofac Full time**Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies.** We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age,...