Travel Industry Professional
1 week ago
We are seeking a highly skilled Travel Industry Professional to join our team as a Service Delivery Consultant. In this role, you will be responsible for managing and overseeing specific projects for government clients, focusing on the provision of accommodation, transport, and operational support.
This is an exciting opportunity to work with a global leader in business travel and be part of a diverse team that makes CTM an award-winning TMC. As a key member of the Service Delivery team, you will work closely with colleagues in Client Services, Supplier Relations, Health & Safety, and Finance to deliver exceptional results.
Key Responsibilities:
- Manage and oversee specific projects for government clients
- Work closely with colleagues across various departments to ensure project success
- Handle incoming calls and emails in line with agreed service levels
- Provide high-quality customer service to internal and external stakeholders
Requirements:
- Excellent written and verbal communication skills
- Experience using Freshdesk or a similar tool
- Exemplary customer service skills
- High attention to detail and ability to remain calm under pressure
- Strong organizational and planning skills
- Ability to think logically and creatively to solve problems
- Proficient knowledge of Microsoft Office packages, particularly Word and Excel
Benefits:
- A competitive salary of £35,000 - £45,000 per annum
- A comprehensive reward and recognition program, including annual incentive trips
- Ongoing career development opportunities and training
- A flexible working environment with a strong focus on employee wellbeing
- An opportunity to work with a global leader in business travel
About Us:
CORPORATE TRAVEL MANAGEMENT (CTM) UK is a leading provider of travel service solutions, spanning corporate, events, and sports markets. We have offices worldwide and are committed to delivering exceptional results for our clients.
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