Travel Industry Specialist

24 hours ago


Bradford, Bradford, United Kingdom Corporate Travel Management (CTM) UK Full time

About the Role

We are seeking a highly skilled and experienced individual to join our Service Delivery team as a Travel Industry Specialist. In this role, you will be responsible for managing and overseeing various projects for government clients, specifically related to accommodation, transportation, and operational support.

Key Responsibilities:

  • Manage multiple projects simultaneously, ensuring timely completion and meeting client expectations
  • Collaborate with cross-functional teams, including Client Services, Supplier Relations, Health & Safety, and Finance
  • Provide exceptional customer service, handling incoming calls and emails in accordance with agreed service levels

Requirements:

  • Excellent written and verbal communication skills
  • Experience using Freshdesk or similar tools
  • Exemplary customer service skills, with the ability to work effectively with internal and external stakeholders

Benefits:

  • Competitive salary: £45,000 - £55,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

Why Choose CTM?

CTM is a leading provider of travel services, with a strong commitment to sustainability and social responsibility. We offer a range of benefits, including an annual reward and recognition programme, employee wellbeing initiatives, and opportunities for career development and growth.



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