Senior Customer Support Specialist
5 days ago
We are seeking a highly skilled Senior Customer Support Specialist to join our team at Corporate Travel Management (CTM) UK. This is an excellent opportunity for a motivated individual to deliver exceptional customer service and support to both internal and external customers across all areas of the business.
Salary: £25,000 - £30,000 per annum, depending on experience.
About the Role:
- Provide high-level customer service and support to internal and external customers.
- Deal with enquiries via telephone and email, using effective communication skills.
- Identify and engage with key stakeholders involved in customer queries.
- Support the Client Services team with customer queries, technical requests, and changes.
- Troubleshoot client queries related to system issues and general day-to-day operational problems.
- Management Information, bookings – post-billing, invoices, customer engagement, and account management activity.
Key Competencies:
- Decision-Making: Use sound judgment to make good decisions based on information gathered and analysed.
- Teamwork/Collaboration: Interact effectively with people at all levels, share and receive information, and co-operate within the team and wider organisation.
- Work Standards: Set and maintain high standards, pay attention to detail, accuracy, and completeness.
- Motivation: Display energy and enthusiasm in approaching the job, with a strong work ethos and high level of productivity.
- Reliability: Take personal responsibility for job performance, complete work in a timely manner, and meet agreed deadlines.
- Problem-Solving: Analyse problems by gathering relevant information, provide updates to the Client Services Manager, and ensure reported issues are managed effectively.
- Adaptability: Adapt to fast-paced work environments, deal with change and deadlines, and plan and organise tasks and work responsibilities.
Benefits:
- Opportunity to work with a leading corporate travel management company.
- Competitive salary and benefits package.
- Chance to develop skills and advance career in a dynamic industry.
Contact Us: If you have any questions or would like to discuss this opportunity further, please contact our Recruitment team.
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