Service Team Manager
1 week ago
We are seeking a highly skilled and experienced Service Team Manager to join our team at Williams Lea. As a key member of our operations team, you will be responsible for overseeing the day-to-day services of our Cardiff-based office, including the management of our Print Room, Mail Room, and Front of House Services.
Key Responsibilities:- Lead a team of 6 direct reports and ensure they are meeting and exceeding filing SLAs
- Develop and implement a culture of continuous improvement and proactive skill enhancement
- Manage customer and client relationships, including customer feedback and surveys
- Work with the Account Manager to develop and maintain excellent customer relations
- Ensure all processes reflect a customer service environment and all staff are appropriately trained
- Participate in account management programme, including attending account review meetings and head of department or client team meetings
- Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
- Flexible, computer literate, and a quick learner
- Confident effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
- Excellent time management and organisational skills
- Ability to carry out delegated functions/tasks/projects
- High level of confidentiality in management of staff
- Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
- Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay
- Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan
- A dedicated and supportive team environment
Williams Lea is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and are proud to be a Disability Confident Employer.
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