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Service Team Manager

2 months ago

Cardiff, Cardiff, United Kingdom Williams Lea Full time £30,700
Job Title: Service Team Manager

We are seeking a highly skilled and experienced Service Team Manager to join our team at Williams Lea. As a key member of our operations team, you will be responsible for overseeing the day-to-day services of our Cardiff-based office, including the management of our Print Room, Mail Room, and Front of House Services.

Key Responsibilities:
  • Lead a team of 6 direct reports and ensure they are meeting and exceeding filing SLAs
  • Manage shift patterns and coverage, including managing sickness and holiday absences
  • Induct, train, and develop all staff using individual career paths supported by Personal Development Plans
  • Oversee all aspects of the print room, mail room, and front of house and coffee shop service, including event management
  • Ensure all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
  • Manage a structured and efficient workflow for all service areas within your remit
  • Participate in cross-departmental and site projects
Requirements:
  • Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
  • Flexible, computer literate, and a quick learner
  • Confident, effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
  • Excellent time management and organisational skills
  • Ability to carry out delegated functions/tasks/projects
  • High level of confidentiality in management of staff
  • Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
What We Offer:
  • Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident, and Company Sick Pay
  • Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers, and Season Ticket Loan offered at a discount on a salary sacrifice basis
  • A dedicated and supportive team environment
  • Opportunities for career development and growth

Williams Lea is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive workplace and are proud to be a Disability Confident Employer.