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Service Team Manager

2 months ago

Cardiff, Cardiff, United Kingdom Williams Lea Full time £30,700
Job Title: Service Team Manager

Williams Lea is seeking a highly skilled Service Team Manager to lead our Cardiff-based office. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our Print Room, Mail Room, and Front of House Services.

Key Responsibilities:
  • Manage a team of 6 direct reports, ensuring they meet and exceed filing SLAs
  • Develop and maintain excellent customer relations, including customer feedback plans and client surveys
  • Work with the Account Manager to improve services and add value, developing proposals for additional Williams Lea services
  • Participate in account management programs, including account review meetings and head of department or client team meetings
  • Induct, train, and develop all staff using individual career paths and Personal Development Plans
  • Oversee all aspects of the print room, mail room, and front of house services, including event management
Requirements:
  • Exemplary level of customer focus, with demonstrable experience in staff management in a customer service environment
  • Flexible, computer literate, and a quick learner
  • Confident, effective communicator at all levels, both written and oral, with excellent writing and numeracy skills
  • Excellent time management and organizational skills
  • Ability to carry out delegated functions/tasks/projects
  • High level of confidentiality in management of staff
  • Strong administration skills and fully conversant with Microsoft packages such as Word and Excel
Benefits:
  • Private Medical Insurance
  • Life Insurance/Life Assurance
  • Company Pension
  • Corporate Eye Care
  • Personal Accident and Company Sick Pay
  • Dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects

Williams Lea values the differences that a diverse workforce brings to the organization and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation.