Client Relationship Manager

4 days ago

London, Greater London, United Kingdom Fella and Jones Full time
Drive Customer Retention and Growth with Fella & Jones

Fella & Jones is partnering with a rapidly expanding women's D2C brand to redefine the online shopping experience. As a CRM Manager, you will lead the development and execution of data-driven CRM strategies to increase customer retention, loyalty, and lifetime value.

Key Responsibilities:
  • Develop and execute CRM strategies using Klaviyo to drive customer retention and growth
  • Collaborate with marketing, product, and customer service teams to ensure seamless execution of CRM campaigns
  • Utilise customer data and analytics to optimise automated workflows, nurture journeys, and re-engagement strategies
  • Monitor and analyse campaign performance, conduct A/B testing, and use data insights to refine future CRM initiatives
  • Stay on top of industry trends in CRM, retention marketing, and D2C strategies
  • Report on key CRM metrics, including customer lifetime value (CLV), retention rates, and churn

We are looking for a CRM expert with a passion for creating meaningful customer experiences in a fast-paced, high-growth environment. If you have a proven track record of delivering data-driven results and a deep understanding of customer retention strategies, we'd love to hear from you.

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