Test Centre Associate
1 week ago
We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth delivery of driving theory tests and providing exceptional customer service to our candidates.
Key Responsibilities- Invigilate exams and ensure the integrity and security of tests
- Provide high-quality customer service to candidates
- Check candidates' ID documents and book them in on the system
- Supervise and invigilate tests, ensuring all procedures and guidelines are followed
- Support candidates with queries and explain the test process
- Review tests and test centre schedules
- Perform daily test centre opening and closing procedures
- Ensure the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion
- Handle and report incidents that could impact candidate testing
We offer a flexible working pattern, with the potential for additional hours to suit you. Our Test Centre Associate roles offer a range of shifts, including mornings, afternoons, evenings, and Saturdays. You will have the opportunity to work in a dynamic and supportive team environment, with the chance to develop your skills and knowledge in a fast-paced and ever-changing industry.
Requirements- A full UK driving licence (although driving will not be required for all locations)
- Significant demonstrable experience in providing high-quality customer service
- Excellent attention to detail and accuracy
- The ability to work under pressure to short timescales and multi-tasking to complete a variety of competing activities
- Experience in working with diverse customer groups
- Excellent judgement and decision-making skills
- Flexibility in working hours and days, including evenings and Saturdays
- The ability to remain calm and deal with confrontational candidates in a professional manner
Reed in Partnership is a British, family-owned company that has been delivering public services since 1998. We are committed to positively transforming people and their communities, and our services are designed to help people from all backgrounds and circumstances to change their lives for the better.
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Test Centre Associate
2 weeks ago
Galashiels, Scottish Borders, United Kingdom Reed in Partnership Full time{"title": "Test Centre Associate Role Overview", "content": "At Reed in Partnership, we are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and ensuring the integrity of our driving theory...
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Test Centre Associate
2 weeks ago
Galashiels, Scottish Borders, United Kingdom Reed in Partnership Full time{"title": "Test Centre Associate Role Overview", "content": "At Reed in Partnership, we are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate. This role is an excellent opportunity for someone who is passionate about delivering exceptional customer service and ensuring the integrity of our driving theory...
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Test Centre Associate
7 days ago
Galashiels, Scottish Borders, United Kingdom Reed in Partnership Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth delivery of driving theory tests and providing exceptional customer service to our candidates.Key ResponsibilitiesInvigilate exams and...
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Test Centre Associate
7 days ago
Galashiels, Scottish Borders, United Kingdom Reed in Partnership Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth delivery of driving theory tests and providing exceptional customer service to our candidates.Key ResponsibilitiesInvigilate exams and...
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Test Centre Associate
2 weeks ago
Galashiels, Scottish Borders, United Kingdom Reed in Partnership Ltd Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership Ltd.About the RoleAs a Test Centre Associate, you will be responsible for ensuring the smooth delivery of driving theory tests to candidates. This will involve invigilating exams, checking candidate ID documents,...
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Test Centre Associate
2 weeks ago
Galashiels, Scottish Borders, United Kingdom Reed in Partnership Ltd Full timeJob DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership Ltd.About the RoleAs a Test Centre Associate, you will be responsible for ensuring the smooth delivery of driving theory tests to candidates. This will involve invigilating exams, checking candidate ID documents,...
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Test Centre Associate
5 days ago
Galashiels, Scottish Borders, United Kingdom Reed in Partnership Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth delivery of driving theory tests to candidates across the UK.Key ResponsibilitiesCustomer Service: Provide exceptional customer service...
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Galashiels, Scottish Borders, United Kingdom Reed in Partnership Full timeAbout the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth delivery of driving theory tests to candidates across the UK.Key ResponsibilitiesCustomer Service: Provide exceptional customer service...
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