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Test Centre Associate

2 months ago

Galashiels, Scottish Borders, United Kingdom Reed in Partnership Full time
About the Role

We are seeking a highly organized and customer-focused individual to join our team as a Test Centre Associate at Reed in Partnership. As a key member of our team, you will be responsible for ensuring the smooth delivery of driving theory tests to candidates across the UK.

Key Responsibilities
  • Customer Service: Provide exceptional customer service to candidates, ensuring their needs are met and they feel valued.
  • Test Administration: Check candidates' ID documents, book them in on the system, and ensure the integrity and security of tests are maintained.
  • Invigilation: Supervise and invigilate tests, explaining the test process to candidates and supporting with other queries.
  • Test Centre Management: Review tests, test centre schedules, and perform daily opening and closing procedures.
  • Equality and Diversity: Ensure the test centre meets individual candidate needs in line with the Equality Act and our approach to diversity and inclusion.
What We Offer

We offer a flexible working pattern, with part-time or occasional shifts, and the potential for additional hours to suit you. Our Test Centre Associate roles provide long-term employment stability and the satisfaction of assisting people at a key moment in their lives.

Requirements
  • UK Driving Licence: A full UK driving licence is required (although driving will not be required for all locations).
  • Customer Service Experience: Significant demonstrable experience in providing high-quality customer service.
  • Attention to Detail: Excellent attention to detail and accuracy.
  • Flexibility: Flexibility in working hours and days, including evenings and Saturdays.
About Us

Reed in Partnership has been delivering public services since 1998. We are a British, family-owned company, whose mission has always been to positively transform people and their communities. Our DVSA programme provides secure assessment of prospective new drivers for the Department of Transport.