Customer Service and Sales Representative

1 week ago


Exeter, Devon, United Kingdom Halfords Full time

We are seeking a skilled Customer Service and Sales Representative to join our team at Halfords.

About the Role:

As a Customer Service and Sales Representative, you will be the welcoming face for our customers, handling job bookings in our in-house system and discussing any technical concerns they may have.

Key Responsibilities:

  • To provide exceptional customer service and ensure customer satisfaction.
  • To handle customer queries and resolve issues in a professional and timely manner.
  • To work towards and achieve sales targets by selling additional products and services to customers.
  • To maintain accurate records of customer interactions and transactions.

Requirements:

  • Proven track record of delivering excellent customer service.
  • IT literate.
  • Able to handle difficult situations professionally and calmly.
  • Experience working towards and achieving targets.

Benefits:

  • Salary: £27,175-£27,625 per annum + bonus.
  • 5.6 weeks' annual leave.
  • Up to 50% off garage bills in our Autocentres and 25% off most of our Halfords products in our retail stores.
  • Discounts on everything from groceries, shopping, insurance, days out, restaurants and more.
  • Family & Friends Discount Events.
  • Opportunity to buy a Trade Price Bike & enrol in the Cycle to Work Scheme.
  • Financial planning support via Wagestream - access up to 30% of your salary in advance.
  • GP Access, 364 days a year, 24 hours a day.
  • Join the Share save scheme with a 20% discount on shares.
  • Health Cash Plan – to access wellbeing services and claim back healthcare costs.
  • Pension Scheme & Life Assurance.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career progression and development.

About Us:

We are the UK's leading retailer of motoring and cycling products and services, and the UK's largest Automotive service, maintenance and repair business.

We are committed to creating an inclusive workplace for our colleagues and welcome applications from all backgrounds and embrace diversity within our one Halfords Family.



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