Customer Service Representative

4 weeks ago


Exeter, Devon, United Kingdom Tesco Full time
About the Role

We are seeking a dedicated Customer Service Representative to join our Tesco team. As a Customer Service Representative, you will be the face of our store, providing exceptional service to our customers and helping to create a welcoming and inclusive shopping environment.

Key Responsibilities
  • Provide excellent customer service, ensuring customers feel valued and supported in their shopping experience.
  • Work closely with colleagues to maintain a clean and organized store, ensuring products are displayed attractively and easily accessible.
  • Process transactions efficiently and accurately, handling customer payments and returns with a smile.
  • Assist with stock management, receiving and storing stock, and maintaining a neat and tidy stockroom.
  • Participate in visual merchandising, creating eye-catching displays and promoting products effectively.
  • Develop relationships with customers, understanding their needs and preferences to provide personalized service.
  • Stay up-to-date with product knowledge, helping customers make informed purchasing decisions.
  • Work collaboratively with the team to achieve sales targets and drive business growth.
  • Take ownership of sales floor activities, ensuring a smooth and efficient customer experience.

What You'll Need
  • A passion for delivering exceptional customer service and creating a welcoming store environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work effectively in a fast-paced environment, juggling multiple tasks and priorities.
  • Basic math skills and accuracy when handling customer transactions.
  • Flexibility to work varied shifts, including weekends and holidays.

What's In It For You
  • A competitive hourly rate and opportunities for career growth and development.
  • A supportive team environment and comprehensive training programs.
  • A range of employee benefits, including discounts on products and services, health and wellness programs, and a generous paid time off policy.

About Us

Tesco is a leading retailer committed to delivering excellent customer service and driving business growth. We value diversity, equity, and inclusion, creating a welcoming and inclusive workplace for all employees. If you're passionate about customer service and committed to delivering exceptional results, we encourage you to apply for this exciting opportunity.

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