Service Excellence Leader

1 day ago


East London, United Kingdom Urban Pubs and Bars Limited Full time

We are seeking a Service Excellence Leader to join our team at Urban Pubs and Bars Limited. As a Service Excellence Leader, you will be responsible for driving excellence in customer service across all our pubs and bars.

The successful candidate will have a proven track record of delivering exceptional customer service, managing a team, and maintaining high standards of quality and safety. They will also have the ability to work effectively under pressure, think on their feet, and make sound decisions quickly.

About the Role:

  • Drive excellence in customer service across all our pubs and bars
  • Manage a team of staff to ensure that they are working effectively and efficiently
  • Oversee the day-to-day operations of the pub, including stock management, inventory control, and cash handling
  • Work closely with the management team to develop and implement business strategies and objectives

What We Offer:

  • A competitive rate of £14.00 per hour inclusive of tronc
  • Training and development opportunities to help you progress your career
  • The opportunity to work in a fast-paced and dynamic environment with a fun and friendly team
  • Discounts across all our pubs, bars, and restaurants
  • Access to employee benefits, including a cycle to work scheme and an employee assistance programme


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