Credit Controller

3 weeks ago


Salisbury, Wiltshire, United Kingdom Disclaimer: ANY-Web Ltd. Full time
Job Title: Credit Controller

At ANY-Web Ltd., we are seeking a highly skilled Credit Controller to join our team. As a Credit Controller, you will play a crucial role in ensuring the efficient day-to-day processing of customer receipts and bank entries.

Key Responsibilities:
  1. Contact customers by phone to collect missing premiums, utilizing a proactive approach to resolve queries in a timely manner.
  2. Utilize email, SMS, and WhatsApp to accommodate customers' preferred communication methods, ensuring seamless interaction.
  3. Respond to and resolve customer queries on a one-touch basis, providing exceptional customer service.
  4. Assist in the development of credit control processes and procedures, ensuring company service standards are met and maintained in all financial communications with customers.
  5. Support queries regarding renewal policies and premium refunds, providing accurate and timely information.
Requirements:
  1. Strong numeric skills, including a good working knowledge of Excel.
  2. Previous experience in Credit Control or experience working with Direct Debit systems or in the Insurance industry.
  3. Knowledge of bank reconciliations and a broad understanding of business administration.
  4. Able to operate in an FCA regulated environment, maintaining the highest levels of confidentiality.
  5. High degree of customer focus, with excellent written and spoken communication skills.
  6. Ability to work collaboratively as part of an effective team, with a methodical approach and a sharp eye for detail.
What We Offer:
  1. A competitive salary of £22,000 - £25,000 per annum, depending on experience.
  2. A full-time position, working on-site from Monday to Friday (09:00 am to 05:00 pm).
  3. 23 days holiday per year, increasing with length of service, plus your birthday off (paid).
  4. 4 x salary life assurance.
  5. £500 to spend on your physical or mental wellbeing.
  6. Company pension.
  7. Healthcare, including 24/7 GP advice and mental health helpline.
  8. Discounts at hundreds of brands you know and love.
  9. Discretionary lunch provided to assist with the cost of living.

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