Credit Controller

3 weeks ago


Salisbury, Wiltshire, United Kingdom Tedaisy Insurance Group Full time
Telephone-based Credit Controller

Job Summary

We are seeking a skilled Credit Controller to join our team at Tedaisy Insurance Group. As a key member of our Operations and Finance teams, you will play a crucial role in producing accurate and timely reports and information. Your primary responsibility will be to ensure efficient day-to-day processing of customer receipts and bank entries.

Key Responsibilities

  1. Contact customers by phone to collect missing premiums, utilizing a proactive approach to minimize delays.
  2. Employ a range of communication methods, including email, SMS, and WhatsApp, to accommodate customers' preferred contact channels.
  3. Respond to and resolve customer queries in a timely and effective manner, ensuring a high level of customer satisfaction.
  4. Contribute to the development of credit control processes and procedures, ensuring compliance with company service standards and regulatory requirements.
  5. Assist with queries related to renewal policies and premium refunds, providing accurate and timely information to customers.

Requirements and Qualifications

  1. Demonstrate strong numeric skills, including proficiency in Excel and a solid understanding of financial concepts.
  2. Previous experience in Credit Control or a related field, with a proven track record of success in a similar role.
  3. Knowledge of bank reconciliations and a solid understanding of financial systems.
  4. Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team.
  5. Able to operate in a fast-paced environment, with a high degree of customer focus and a commitment to delivering exceptional service.

What We Offer

  1. A competitive salary of £22,000 - £25,000 per annum, depending on experience.
  2. A full-time position, working on-site from Monday to Friday (09:00 am to 05:00 pm).
  3. 23 days' holiday per year, increasing with length of service, plus your birthday off (paid).
  4. 4 x salary life assurance and a range of other benefits, including a company pension and healthcare package.

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