Credit Controller
3 weeks ago
Job Summary
We are seeking a skilled Credit Controller to join our team at Tedaisy Insurance Group. As a key member of our Operations and Finance teams, you will play a crucial role in producing accurate and timely reports and information. Your primary responsibility will be to ensure efficient day-to-day processing of customer receipts and bank entries.
Key Responsibilities
- Contact customers by phone to collect missing premiums, utilizing a proactive approach to minimize delays.
- Employ a range of communication methods, including email, SMS, and WhatsApp, to accommodate customers' preferred contact channels.
- Respond to and resolve customer queries in a timely and effective manner, ensuring a high level of customer satisfaction.
- Contribute to the development of credit control processes and procedures, ensuring compliance with company service standards and regulatory requirements.
- Assist with queries related to renewal policies and premium refunds, providing accurate and timely information to customers.
Requirements and Qualifications
- Demonstrate strong numeric skills, including proficiency in Excel and a solid understanding of financial concepts.
- Previous experience in Credit Control or a related field, with a proven track record of success in a similar role.
- Knowledge of bank reconciliations and a solid understanding of financial systems.
- Excellent communication and interpersonal skills, with the ability to work collaboratively as part of a team.
- Able to operate in a fast-paced environment, with a high degree of customer focus and a commitment to delivering exceptional service.
What We Offer
- A competitive salary of £22,000 - £25,000 per annum, depending on experience.
- A full-time position, working on-site from Monday to Friday (09:00 am to 05:00 pm).
- 23 days' holiday per year, increasing with length of service, plus your birthday off (paid).
- 4 x salary life assurance and a range of other benefits, including a company pension and healthcare package.
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