Credit Controller
4 weeks ago
Role Overview
To support the Operations and Finance teams in producing accurate and timely reports and information. Ensure efficient day-to-day processing of customer receipts and bank entries. This position is suited to someone who enjoys talking to customers on the telephone, comfortable making high volumes of outbound calls and proactive.
Key Responsibilities
- Contact customers by phone to collect missing premiums (90% of role)
- Utilize email, SMS, and WhatsApp to accommodate policyholders' preferred method of communication
- Respond to and resolve customer queries on a one-touch basis
- Assist in the development of credit control processes and procedures and ensure company service standards are met and maintained in all communications of a financial nature with customers
- Support queries regarding renewal policies and with the allocation and arrangement of premium refunds
Requirements
- Strong numeric skills, including a good working knowledge of Excel
- Previous experience in Credit Control or experience working with Direct Debit systems or the Insurance industry
- Knowledge of bank reconciliations
- Broad experience and understanding of business administration
- Able to operate in an FCA-regulated environment
- High degree of customer focus
- Ability to work collaboratively as part of an effective team
- Good written and spoken communication skills
- Understanding of the need for and commitment to the highest levels of confidentiality
- Methodical approach with a sharp eye for detail
What We Offer
- £22,000 - £25,000 per annum (dependent on experience)
- Full-time, on-site, Monday to Friday (09:00 am to 05:00 pm)
- 23 days' holiday per year (increasing with length of service) plus your birthday off (paid)
- 4 x salary life assurance
- £500 to spend on your physical or mental wellbeing (think gym memberships, spa days, etc)
- Company pension
- Healthcare, including 24/7 GP advice and mental health helpline
- Discounts at hundreds of brands you know and love
- Discretionary lunch provided to assist with cost of living
Interested in this opportunity?
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