Weekend Customer Host

2 weeks ago


Swansea, City and County of Swansea, United Kingdom Great Western Railway (GWR) Full time

GWR is committed to providing an exceptional travel experience for its customers. As a Weekend Customer Host, you will play a vital role in ensuring that our customers feel valued and supported on their journeys.

Working onboard our trains on Saturdays and Sundays, you will provide a warm welcome and outstanding service to our customers. This includes promoting and selling GWR products, offering a complimentary trolley service in first class, and embodying the GWR vision and values.

To be successful in this role, you will need to possess excellent communication skills, a customer-focused mindset, and the ability to work well in a team. If you are passionate about delivering exceptional customer experiences and enjoy working in a fast-paced environment, this could be the ideal opportunity for you.

Responsibilities:

  • Provide a warm welcome and outstanding service to customers on weekends
  • Promote and sell GWR products onboard trains
  • Offer a complimentary trolley service in first class
  • Embody the GWR vision and values in all interactions with customers
  • Maintain a clean, hygienic, and pleasant environment onboard trains

Requirements:

  • Excellent communication skills
  • Customer service experience within a sales background
  • Cash handling experience
  • Ability to work well in a team
  • Experience of food handling and stock rotation desirable

What We Offer:

As a GWR colleague, you will enjoy a range of benefits, including a comprehensive training program, competitive salary, and opportunities for career progression. You will also be part of a dynamic and inclusive team that values diversity and promotes equality.

Working Hours:

  • 17.5 hours per week, working on Saturday and Sunday only
  • 13 days annual leave per year
  • Training will be provided for two weeks, full-time, Monday to Friday
  • You must live within one hour's travelling time of Swansea station

GWR is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a fair and inclusive recruitment process and to promoting diversity and equality in the workplace.



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