Weekend Customer Host
2 weeks ago
GWR is committed to providing an exceptional travel experience for its customers. As a Weekend Customer Host, you will play a vital role in ensuring that our customers feel valued and supported on their journeys.
Working onboard our trains on Saturdays and Sundays, you will provide a warm welcome and outstanding service to our customers. This includes promoting and selling GWR products, offering a complimentary trolley service in first class, and embodying the GWR vision and values.
To be successful in this role, you will need to possess excellent communication skills, a customer-focused mindset, and the ability to work well in a team. If you are passionate about delivering exceptional customer experiences and enjoy working in a fast-paced environment, this could be the ideal opportunity for you.
Responsibilities:
- Provide a warm welcome and outstanding service to customers on weekends
- Promote and sell GWR products onboard trains
- Offer a complimentary trolley service in first class
- Embody the GWR vision and values in all interactions with customers
- Maintain a clean, hygienic, and pleasant environment onboard trains
Requirements:
- Excellent communication skills
- Customer service experience within a sales background
- Cash handling experience
- Ability to work well in a team
- Experience of food handling and stock rotation desirable
What We Offer:
As a GWR colleague, you will enjoy a range of benefits, including a comprehensive training program, competitive salary, and opportunities for career progression. You will also be part of a dynamic and inclusive team that values diversity and promotes equality.
Working Hours:
- 17.5 hours per week, working on Saturday and Sunday only
- 13 days annual leave per year
- Training will be provided for two weeks, full-time, Monday to Friday
- You must live within one hour's travelling time of Swansea station
GWR is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to providing a fair and inclusive recruitment process and to promoting diversity and equality in the workplace.
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