Service Operations Manager
1 month ago
We are seeking a highly skilled Service Operations Manager to join our Belfast office.
The successful candidate will work closely with the Service Manager and be responsible for the day-to-day management and coordination of the Service Engineers and Field Technicians.
Key responsibilities include:
- Providing technical assistance and guidance to the Service team
- Establishing and planning engineer's routes to maximize production and reduce travel times, fuel costs etc.
- Ensuring all planned visits are completed per calendar month
- Coordinating engineers holidays and ensuring adequate resource is available year round
- Reviewing and influencing engineers productivity
- Dealing with call outs, reviewing troublesome lifts and communicating proposals to resolve
- Managing isolated lifts to ensure minimum downtime and rapid resolution
- Coordinating external and internal training requirements and mentoring the teams progression
- Undertaking H&S Audits and ensuring overall H&S compliance
Requirements for the role include:
- Demonstrable experience as a Service or Repairs Engineer with a minimum NVQ 3 qualification or equivalent experience
- Experience of managing/coordinating a team would be an advantage, although training will be provided by the Service Management team
Benefits of the role include:
- 21 days annual leave
- Internal + External opportunities for training and accredited LEIA and LITS qualifications
- Pension Scheme
- Company sick pay
Applications are welcome from candidates with the required experience.
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