Service Operations Manager

1 month ago


Belfast, United Kingdom Orona UK Full time

We are seeking a highly skilled Service Operations Manager to join our Belfast office.

The successful candidate will work closely with the Service Manager and be responsible for the day-to-day management and coordination of the Service Engineers and Field Technicians.

Key responsibilities include:

  • Providing technical assistance and guidance to the Service team
  • Establishing and planning engineer's routes to maximize production and reduce travel times, fuel costs etc.
  • Ensuring all planned visits are completed per calendar month
  • Coordinating engineers holidays and ensuring adequate resource is available year round
  • Reviewing and influencing engineers productivity
  • Dealing with call outs, reviewing troublesome lifts and communicating proposals to resolve
  • Managing isolated lifts to ensure minimum downtime and rapid resolution
  • Coordinating external and internal training requirements and mentoring the teams progression
  • Undertaking H&S Audits and ensuring overall H&S compliance

Requirements for the role include:

  • Demonstrable experience as a Service or Repairs Engineer with a minimum NVQ 3 qualification or equivalent experience
  • Experience of managing/coordinating a team would be an advantage, although training will be provided by the Service Management team

Benefits of the role include:

  • 21 days annual leave
  • Internal + External opportunities for training and accredited LEIA and LITS qualifications
  • Pension Scheme
  • Company sick pay

Applications are welcome from candidates with the required experience.



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