Professional Services Operations Manager

7 days ago


Belfast, United Kingdom K3 Capital Group Full time
Job Summary: We are seeking a seasoned Professional Services Operations Manager to lead our consultancy team across the UK and Ireland. As a strategic leader, you will drive revenue growth, ensure service quality, and optimise team utilisation.

The ideal candidate will have extensive experience in ERP & software development delivery, project management, and team leadership, alongside a strong background in professional services and exceptional customer relationship skills.

Key responsibilities include:
  • Resource planning for growth, including acquisitions.
  • Performance Management and Recruitment.
  • Develop and implement strategies to enhance service delivery, customer satisfaction, and operational efficiency.
  • Mentor and develop team members, fostering a culture of continuous improvement and professional growth.
  • Oversee the planning, execution, and delivery of ERP implementation projects, ensuring they are completed on time, within scope, and budget.
  • Track and report on key performance indicators (KPIs) related to service delivery, customer satisfaction, and financial performance.
  • Contribute to the development and execution of our company's strategic plan, with a focus on expanding our professional services portfolio.
  • Identify opportunities for process improvements and innovations to enhance service quality and efficiency.
  • Customer Success Management: Proven background in managing full customer life cycle processes, from implementation to long-term retention.
  • Project Management: Strong expertise in ERP or software implementation projects, with a solid understanding of project management methodologies and tools.
  • Financial Acumen: Experience with budgeting, financial tracking, and profitability analysis, with a demonstrated ability to meet or exceed financial targets.
  • Strategic Thinking: Ability to balance immediate operational needs with long-term growth and strategic objectives.
  • Stakeholder Management: Skilled in senior-level stakeholder engagement, with a track record of successful collaboration with executive leadership and cross-functional teams.

Estimated Salary: £90,000 per annum depending on experience.

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